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Privacy Policy

Updated Date: January 5, 2023
Effective Date: January 5, 2023

[Preface]

ThermTec Technology Co., Ltd. (hereinafter referred to as “We”) attaches great importance to user data protection. For the protection of personal information right, privacy right and minors, we make this Privacy Policy in a clear, concise way in accordance with relevant laws and regulations and technical regulations. This Privacy Policy applies to [www.thermeyetec.com].
We will update this Policy in due time according to the requirements of laws, regulations and relevant policies. The renewal of this Agreement in accordance with relevant documents and policies does not constitute a breach of contract. If you continue to use our website after the change of relevant terms, it means that you agree to the timely update of this Policy. If you think that the relevant updates do not meet your expectations and requirements, welcome to give feedback to the customer service, and we will make explanations based on your feedback. If you still cannot accept the timely updates, you can choose to stop using this website.

[About Us]

The website is operated by ThermTec Technology Co., Ltd..
Registered Address: No. 3, Building 1, No. 181 Wuchang Avenue, Wuchang Street, Yuhang District, Hangzhou City, Zhejiang Province.

Through this Privacy Policy, you will learn the following:

I. How do we collect and use your personal information?
II. How do we entrust for processing, share, transfer and publicly disclose your personal information?
III. How do we store and protect your personal information?
IV. How do you manage your personal information?
V. How do you delete your personal information?
VI. Special instructions on products/services provided by third parties
VII. How do we use cookies and other similar technologies?
VIII. Protection of minors
IX. How do we update the Privacy Policy?
X. How to contact us

I. How do we collect and use your personal information?

We will collect and use your personal information generated by your use of the website on the principles of justice, legality and necessity. If we want to use your personal information for purposes not specified in this Policy, or use the collected information for other purposes for specific purposes, we will inform you in a reasonable way and ask for your permission before using:
(I) We collect your following personal information:
To facilitate your timely communication with us, please fill in your name, telephone number, email, country, product model, message and other information when leaving a message.
(II) How do we use your personal information:
1. We collect your above personal information mainly for our customer service and after-sales purposes. This enables you to better understand our products and services. You can contact us directly by leaving a message to explain the purpose, so that we can pay a return visit in time to answer questions or provide cooperation.
2. We may process your personal information or use it with other information for the purpose of maintaining, improving, optimizing our products and/or services and enhancing the user experience.
(III) Exceptions of obtaining authorization and consent
According to relevant laws and regulations, we may collect and use some necessary personal information without your authorization and consent in the following cases:
1. Those related to the performance of our obligations under laws and regulations;
2. Those directly related to national security and national defense security;
3. Those directly related to public safety, public health and major public interests;
4. Those directly related to criminal investigation, prosecution, trial, execution of judgment and related matters;
5. Those hard to get your personal approval for the purpose of protecting your or others’ life, property and relevant major legitimate rights and interests;
6. Personal information disclosed to the public by yourself;
7. Personal information collected from legally publicly disclosed information, or obtained from lawful news reports, government information disclosure and related channels.

II. How do we entrust for processing, share, transfer and publicly disclose your personal information?

(I) Entrust for processing
We will process or entrust other partners to process relevant businesses and functions only for achieving the above customer service and after-sales purposes.
(II) Share
We will not share your personal information with others, and only use it internally for us and our subsidiaries to realize the website functions.
(III) Transfer
We will not transfer your personal information to others.
(IV) Publicly disclose
We will not publicly disclose your personal information, except when you personally choose to disclose it, or we disclose it under the mandatory requirements of laws, administrative regulations, etc., and when it is reasonably necessary to safeguard the public interest, handle complaints/disputes, protect our customers, etc.

III. How do we store and protect your personal information?

1. We will store domestic and overseas user information in China in accordance with laws and regulations. If we intend to transfer your personal information overseas, we will clearly inform you and obtain your consent.
2. The personal information you fill in the website will be stored in our or our partner’s server, which exclusively belongs to us.
3. To prevent your personal information from being illegally accessed, copied, modified, transferred, lost, destroyed, processed or used in an accidental and unauthorized manner, we have taken and will continue to take measures to protect your personal information, including but not limited to the following:
(1) We adopt encryption technologies such as secure transmission protocol in our network service, and provide transmission services through https and other methods to ensure the security of user data during transmission.
(2) If necessary, we will encrypt and save user information with encryption technology, and isolate it through isolation technology.
(3) We will use multiple data desensitization technologies such as content replacement, encryption and desensitization, when using personal information, such as personal information display and personal information correlation computing, in order to enhance the security of personal information in use.
(4) We also set strict rules for data use and access, and adopt strict data access permission control and multiple identity authentication technology to protect user information and prevent illegal use of data. We only allow authorized personnel to access user information and require them to perform relevant confidentiality obligations.
(5) When we share your personal information with a third party, We adopt encryption technologies such as secure transmission protocol in our network service, and provide transmission services through https and other methods to ensure the security of user data during transmission.

IV. How do you manage your personal information?

We have not established a personal account and other service functions, so if you need to manage your personal information, you need to contact us through our exclusive contact way [info@thermeyetec.com] and make a request.
You may ask for modification, correction and technical processing of your personal information, and we will process it in time and send the results processed to you.

V. How do you delete your personal information?

We have not established a personal account and other service functions, so you cannot delete your personal information after login. If you need to delete your personal information, you need to contact us through our exclusive contact way [info@thermeyetec.com] and state the personal information to be deleted.

VI. Special instructions on products/services provided by third parties

We also provide the QR code to download the APP on the website. The APP software is not connected to the website. The data generated by this APP will not be used for the services of this website, nor will the personal information of this website be used for the APP software.

VII. How do we use cookies and other similar technologies?

1. Cookie is a mechanism that supports the server (or script) to store and retrieve information on the website or client. When you use the website service, we will send a small data file of Cookie to your computer or mobile device. The Cookie assigned to you is unique and can only be read by the Web server in the domain that publishes the Cookie to you. Cookie usually contains an identifier, a site name, some numbers and characters. We will simplify your repeated confirmation steps with Cookie technology.
2. We undertake not to use Cookie for any purpose other than those stated in this Policy. You can manage or delete Cookie according to your preferences. For details, please refer to AboutCookies.org. You can clear all cookies saved on your computer. Most web browsers accept cookies automatically, but you can usually modify the browser settings to reject cookies based on your needs; In addition, you can also clear all cookies saved in the software. However, if you do this, you may need to personally confirm the user settings each time you visit the website service, and the information previously recorded by you may also be deleted.

VIII. Protection of minors

The following terms shall be carefully read by minor users (especially children under the age of 14) with their guardians, who shall decide whether to accept or reject this Policy after full understanding:
1. For minor users under 18 years old (especially children under the age of 14), they should read this agreement and use the website related services under the guardianship, guidance and consent of the guardian.
2. We attach importance to the protection of minors’ personal information. When filling in personal information, minor users should strengthen their personal protection awareness and treat it with caution. They should also use the website related services correctly under the guidance of the guardian.
We will keep minors’ user information confidential and secure in accordance with relevant national laws and regulations and this Policy. If we find that the personal information of minors is collected without the prior consent of verifiable parents or legal guardians, we will try to delete relevant data as soon as possible. Moreover, we have established strict rules for collecting and using minors’ information to protect the personal information security of children and adolescents. If you, as the guardian of minors, have any questions regarding the use of our services by minors under your guardianship or the user information they provide to us, please contact us in a timely manner according to the contact information provided in Article 10 of this Policy.

IX. How do we update the Privacy Policy?

1. We reserve the right to update or revise this Policy from time to time. These updates and revisions will constitute part of this Policy and have the same effect as this Policy. Without your explicit consent, we will not reduce your rights under the Policy currently in effect.
2. In case of any update to the Policy, we will notify you through the page pushing, to keep you informed of any changes to this Policy.

X. How to contact us

If you have any questions, suggestions or necessary improvements regarding the protection of personal information, you can give us feedback through [info@thermeyetec.com], and we will review the issues involved as soon as possible.

Contact Us